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Care Wear Uniforms

VOLUNTEER UNIFORMS ARE NON-RETURNABLE & ARE NOT ELIGIBLE FOR EXCHANGE. THEY ARE FINAL SALE. NO EXCEPTIONS.

 

**PLEASE NOTE: HOSPITAL SHOW ORDERS AND ONLINE ORDERS DO NOT HAVE THE SAME RETURN POLICY!!!**

STORE HOURS & LOCATION:

            We are located in Rancho Cordova, California, near Sacramento! We are at the corner of Sunrise Boulevard and Mechanical. Our address is:

3600 Sunrise Blvd, Suite 1

Rancho Cordova, CA 95742

Phone Number: (916)737.5747 or (916)737.5748

Email: carewearuniforms@sbcglobal.net 

Hours of Operation: Monday – Friday from 9:00am – 5:00pm

We are closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, & New Year’s Eve.

 

ORDER PROCESSING TIME FOR ONLINE ORDERS & HOSPITAL SHOWS:

Please note: Order Processing Time is anywhere from 1-3 weeks! If we have the merchandise in stock, we will ship it out to you ASAP.  This can take 3-5 business days. However, in some cases we do need to order the merchandise! We will change your order to "Awaiting Shipment" and change the status to "Shipped" as soon as the merchandise leaves our warehouse.  1-3 weeks includes the time it takes for us to receive the merchandise, ship the merchandise to you, and for you to receive the order.  In some cases, please note that processing time can take longer. 

If special ordering UGG’s; please give us 4-5 weeks to process your order. During holiday season, it may be longer because it is their busiest time of year.  However, this time can be sooner depending on what style you want. We do carry most styles in stock, however popular sizes tend to sell out quickly.

If special ordering Birkenstock’s; please give us 3-4 weeks to process your order. During summer season, it can be longer, due to the Birkenstock warehouse. This is their busiest time of the year. If we have the merchandise in stock, we will ship the items right away. If you do not see a style you want listed on our website, please give us a call & we will see if we can still order one for you!

If you have any questions regarding the time frame of orders before you place them, please use our "Contact Us" page and email us with any questions or concerns! 

 

ONLINE RETURN AND/OR EXCHANGE INSTRUCTIONS:

1.       On all correspondence or returns, please include your name, contact information, hospital information, and order number if you have one!

2.       All sale or clearance items are FINAL SALE. No returns or exchanges.

3.       We will gladly accept for exchange or refund merchandise which is in its original condition with tags attached and is returned within 30 days of purchase. Late returns may be refused or may result in restocking fees. Embroidered, washed, worn, soiled, or altered merchandise cannot be returns. This includes garments bearing make-up, deodorant spots, or perfume. Exchanges are valid for 60 days. Volunteer Uniforms are nonreturnable or exchangeable. Make sure to try on your shoes indoors on carpeting. If Birkenstocks, make sure to try on with socks. Shoes must be in original shoebox and the shoebox cannot be used as the shipping container. We must be able to return the item to inventory in brand new condition. Returns or exchanges of 5 or more items may result in a 20% restocking fee. Shipping is nonrefundable.

4.       We will reship exchanged merchandise to you free of charge one time per order of the original order was shipped to an address within the US, and the return item was received in new condition within the return period.

5.       Claims for missing items must be made within 7 days of receipt.

6.       Fees for refused packages or undeliverable charges may be deducted from your refund.

7.       We recommend, but do not require, a carrier that provides tracking numbers such as USPS First Class, USPS Priority, or UPS Ground.
8.       If you have any questions or concerns, feel free to call us at (916)737-5747 or reach us via email at: carewearuniforms@sbcglobal.net
 
9   You should expect to receive your refund within 4 weeks or giving your package to the return shipping company of your choice, however this time frame tends to be quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
 
10        If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

HOSPITAL RETURN AND/OR EXCHANGE INSTRUCTIONS:

1.       On all correspondence or returns, please include your name, contact information, hospital information, and order number if you have one!

2.       All sale or clearance items are FINAL SALE. No returns or exchanges.

We will gladly accept for exchange or refund merchandise which is in its original condition with tags attached and is returned within 14 days of purchase. All returns/exchanges must be accompanied with a copy of the original receipt.  Late returns may be refused or may result in restocking fees. Embroidered, washed, worn, soiled, or altered merchandise cannot be returns. This includes garments bearing make-up, deodorant spots, or perfume. Make sure to try on your shoes indoors on carpeting. If Birkenstocks, make sure to try on with socks.

Shoes must be in original shoebox and the shoebox cannot be used as the shipping container. If you place any label directly on the shoe box, a 20% restocking fee will be assessed. We must be able to return the item to inventory in brand new condition. Returns or exchanges of 5 or more items may result in a 20% restocking fee. Shipping is nonrefundable. You are responsible for all shipping costs for return/exchanges.

3.       In your package, please make sure to include: a note explaining what you’d like to do (return/exchange). If you’d like to return, please make sure to include your first and last name, your hospital, your method of payment, and a copy of your receipt. If you’d like to exchange, please make sure to include a note explaining what you would like to exchange the merchandise for, a return address, phone number, and a copy of your receipt.

4.       We will reship exchanged merchandise to you free of charge one time per order of the original order was shipped to an address within the US, and the return item was received in new condition within the return period.

5.       Claims for missing items must be made within 7 days of receipt.

6.       We recommend, but do not require, a carrier that provides tracking numbers such as USPS First Class, USPS Priority, or UPS Ground.

7.       If you have any questions or concerns, feel free to call us at (916)737-5747 or reach us via email at: carewearuniforms@sbcglobal.net

8.       The timeframe for you to expect your refund will vary. If you paid payroll deduction, the refund process can take anywhere from 2-3 months, depending on how many deductions your hospital offers and when we receive payment from the hospital. If you paid via credit card, you should expect to receive your refund within 10-15 business days.


SHIPPING POLICY:

Shipping is FREE for all orders. There is no order minimum requirement for free shipping!

Customers are responsible for return/exchange shipping. If we shipped the incorrect item or the item is defective, please contact us for assistance!

 

VOLUNTEER UNIFORMS ARE NON-RETURNABLE & ARE NOT ELIGIBLE FOR EXCHANGE. THEY ARE FINAL SALE. NO EXCEPTIONS.

 

**PLEASE NOTE: HOSPITAL SHOW ORDERS AND ONLINE ORDERS DO NOT HAVE THE SAME RETURN POLICY!!!**