Order Processing Time
Please note: Order Processing Time is anywhere from 1-3 weeks! If we have the merchandise in stock, we will ship it out to you ASAP. However, in some cases we do need to order merchandise! We will change your order to "awaiting shipment" and change the status to "shipped" as soon as the merchandise leaves our warehouse. 1-3 weeks includes the time it take for us to place the order, us to recieve the order, and you to recieve the order. In some cases, please note that processing time can take longer.
If special ordering UGGs, please give us 4-5 weeks to process your order. During holiday season, it may be longer because it is their busiest time of year. However, this time can be sooner depending on what style you want.
If you have any quesitons regarding time-frame of orders before you place them, please use our "Contact Us" page and email us with any questions or concerns!
Online Returns Policy
Storefront and hospital shows do NOT have the same return and exchange policies. These policies are strictly for online use ONLY!
Volunteer Uniforms are non-returnable or exchangeable!
You may return most new, unopened items within 30 days of receiving item(s) for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All Clearance items are non-refundable!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may also exchange and item (unless it has been used) within 60 days of receiving the item(s).
Our return address is:
3600 Sunrise Blvd. Suite 1
Rancho Cordova, CA 95742
Shipping is FREE for all orders, all of the time!!!
We can ship to virtually any address in the USA.
Storefront and hospital shows do not have the same return and exchange policies. These policies are strictly for online use only!